Shipping & Return Policies
The Two Loons Shipping Policy
Currently, we offer free shipping on orders of $100 or more. For orders under $100, there will be a flat-rate charge of $11.50. Here at The Two Loons LLC, we take packaging and shipping seriously. Our main option for carrier is FedEx Express, and we will typically use 2-Day delivery. Most to all orders will also include one day of processing time, meaning that your product should arrive to you three full business days after the order date. We will try our best to accommodate your needs for shipping. All items will be packed securely in multiple layers of bubble wrap, and will typically come in a FedEx Padded Pak or a flat-rate Express box.
If you live in an area where you feel your shipment could be lost or stolen if left on your porch, we offer Direct Signature required for an additional fee. This will mean that the carrier will attempt delivery multiple times until somebody at the shipping residence is home and willing to sign for the package.
If you have any other questions about the shipping policies of The Two Loons LLC, feel free to email me, Nate, at firstname.lastname@example.org. Thank you!
The Two Loons Return/Refund Policy
We will always consider any return requested within 15 days of delivery of the item. Upon request, we will send you a prepaid shipping label to get the product back to us, and once we can confirm that the item is in same or similar condition as it was during sale, we will issue a refund for the full amount. We of course also offer store credit, if you may be interested in another item.